jjbd Privacy Policy — How We Protect Your Data

This Privacy Policy sets out the basis on which jjbd ("we", "us", "our") collects and processes personal data about individuals ("you", "your", "Player") who register an account on, visit, or otherwise interact with the jjbd online casino and sports betting platform accessible at jjbd.io.

jjbd is committed to handling your personal data with transparency, integrity, and respect. We recognise that you are entrusting us with sensitive information when you register an account, make deposits, and participate in games, and we take that responsibility seriously. This Policy explains what data we collect, why we collect it, on what legal basis we process it, how long we retain it, and what rights you hold with respect to your data.

This Policy applies to all services offered on the jjbd platform including sports betting (cricket, football, kabaddi), live casino games, slot games, crash games such as Crash Goal, and fishing games such as Bombing Fishing. It covers all methods of access, including desktop browsers and mobile browsers used by players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh.

This Policy should be read in conjunction with the jjbd Terms & Conditions and the jjbd Responsible Gaming policy, both of which are published on this platform and are incorporated by reference into the overall agreement between you and jjbd.

For the purposes of applicable data protection law, jjbd is the data controller in respect of the personal data it holds about players and platform visitors. As data controller, jjbd determines the purposes and means of processing your personal data.

Where jjbd engages third-party service providers who process your personal data on jjbd's behalf — for example, payment processors, identity verification services, or game platform providers — those third parties act as data processors and are required by contract to process your data only on jjbd's instructions and in accordance with this Privacy Policy.

All data protection enquiries, subject access requests, and requests to exercise your data rights should be directed to jjbd's support team at [email protected]. We will acknowledge receipt of all data-related requests within 5 business days and will provide a substantive response within 30 days.

jjbd collects the following categories of personal data about players, depending on the nature of their interaction with the platform:

jjbd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. To the extent that any sensitive data is incidentally disclosed to jjbd — for example, where a player mentions a health condition in a responsible gaming communication — jjbd will treat that information with heightened confidentiality and will not process it beyond the immediate purpose for which it was disclosed.

jjbd collects personal data through the following channels and mechanisms:

• Direct Collection: Data you actively provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting our support team, or responding to a survey or promotional offer.
• Automated Collection: Data collected automatically when you access the jjbd platform, including through cookies, web beacons, server logs, and similar tracking technologies that record technical and usage data as described in Section 8 of this Policy.
• Payment Providers: Transaction confirmation data received from payment services including bKash, Nagad, Rocket, Upay, and participating banks when you initiate a deposit or withdrawal. jjbd receives confirmation data only; we do not have direct access to your mobile wallet PIN or bank login credentials.
• Identity Verification Services: Where jjbd uses a third-party verification service to cross-reference identity documents, that service may return a verification result and a confidence score to jjbd. The underlying identity document is processed by the verification service provider and is not stored in its raw form by jjbd beyond the verification window.
• Game Providers: Technical gameplay data including game session identifiers, bet placement records, and round outcomes are transmitted to jjbd by game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. This data is used to populate your game history, calculate your account balance, and monitor for anomalous play patterns.
• Public Sources: jjbd may cross-reference information you provide against publicly available records for fraud prevention and responsible gaming purposes, including public sanctions lists and self-exclusion registers where they are made available.

jjbd processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: The majority of jjbd's processing of player data is necessary for the performance of the contract between you and jjbd — that is, the Terms & Conditions you agree to upon registration. This includes account creation, payment processing, bet settlement, game delivery, and support communications.
• Legal Obligation: jjbd is required to collect and retain certain categories of player data to comply with applicable legal obligations, including anti-money laundering (AML) requirements, age verification obligations, and any applicable reporting requirements imposed on online gaming operators.
• Legitimate Interests: jjbd processes certain data based on its legitimate interests as a business, where those interests are not overridden by your rights and interests. This includes fraud detection and prevention, platform security monitoring, improving platform performance and game offering, and responsible gaming analytics.
• Consent: Where jjbd processes your data based on consent — for example, sending you promotional emails about new games, bonuses, or seasonal offers — you have the right to withdraw that consent at any time by contacting [email protected] or using the opt-out mechanism included in the communication. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

jjbd uses the personal data it collects for the following specific purposes:

• Account Management: Creating, maintaining, and securing your jjbd account, including authenticating your identity when you log in, managing your account settings, and processing account closure requests.
• Payment Processing: Verifying, processing, and recording deposits and withdrawals, reconciling transactions with payment service providers, and investigating payment disputes or errors.
• Identity and Age Verification: Confirming that you meet the 21+ age requirement for platform access and that your identity matches the payment methods registered to your account, in fulfilment of jjbd's responsible gaming and anti-fraud obligations.
• Fraud Prevention and Platform Security: Detecting and investigating suspicious activity, multiple account usage, bonus abuse, payment fraud, and any conduct that may constitute a breach of jjbd's Terms & Conditions. This includes automated risk-scoring of sessions and transactions.
• Responsible Gaming: Monitoring your gaming behaviour for indicators of problem gambling, administering deposit limits and self-exclusion requests, and providing appropriate responsible gaming interventions where indicated by our monitoring systems.
• Customer Support: Responding to your enquiries, resolving complaints, and processing formal dispute submissions in accordance with the dispute resolution procedures set out in the Terms & Conditions.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the jjbd platform's design, performance, game selection, and user experience for all players.
• Marketing Communications: Where you have consented, sending you information about new games, promotions, welcome bonus updates, and seasonal offers relevant to the Bangladesh market, including Eid, Pohela Boishakh, and major cricket events such as the BPL and T20 World Cup.
• Legal Compliance: Retaining records as required by applicable law and responding to legitimate requests from competent authorities.

jjbd does not sell or rent your personal data. We share your data with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment Service Providers: Transaction data necessary to process your deposits and withdrawals is shared with your chosen payment provider, which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. These providers receive only the data they require to execute the transaction and are subject to their own privacy obligations.
• Game Technology Providers: jjbd integrates games from certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Technical session data and player identifiers are shared with these providers to the extent necessary to deliver the game experience. These providers are bound by data processing agreements with jjbd.
• Identity Verification Partners: Where an external identity verification service is used to verify your NID, passport, or other documentation, that provider processes your identity data under a data processing agreement with jjbd and is not permitted to use your data for its own purposes.
• Anti-Fraud and Risk Management Services: jjbd may use third-party fraud detection and risk analytics tools that process technical data — including IP addresses, device fingerprints, and transaction patterns — to identify and prevent fraudulent activity on the platform.
• Legal and Regulatory Authorities: jjbd may disclose personal data to competent legal, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or where jjbd has a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights of jjbd or third parties, or prevent fraud or illegal activity.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of jjbd's business or assets, player data may be transferred to the successor entity, provided that the successor continues to be bound by privacy obligations substantially equivalent to those set out in this Policy.

jjbd uses cookies and similar tracking technologies to operate the platform effectively, maintain your logged-in session, remember your preferences, and gather analytical data about how the platform is used. The following categories of cookies are used on the jjbd platform:

• Strictly Necessary Cookies: These cookies are essential for the jjbd platform to function and cannot be disabled. They include session authentication cookies that keep you logged in during your visit, security cookies that prevent cross-site request forgery, and cookies that manage your active game session state. These cookies do not track you across third-party websites.
• Functional Cookies: These cookies remember choices you make on the platform — such as your preferred language setting, notification preferences, and which game categories you most recently browsed — so that the platform can provide a more personalised experience on your return visit.
• Analytics Cookies: jjbd uses first-party analytics tools to collect aggregated, anonymised data about how visitors navigate the platform — including which pages are visited most frequently, where users exit the registration flow, and how game categories are browsed. This data helps jjbd improve the platform experience. Analytics cookies do not identify you personally.
• Responsible Gaming Cookies: Certain cookies store information about your session duration and wagering activity locally on your device to support real-time responsible gaming features such as session time reminders and deposit limit checks. This data is also maintained server-side in your account record.

jjbd does not use third-party advertising cookies or behavioural tracking cookies that profile your activity across other websites for advertising retargeting purposes.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the jjbd platform from functioning correctly. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, Safari, and Edge.

jjbd implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and jjbd servers is encrypted using TLS (Transport Layer Security) with a minimum of TLS 1.2. This means that your login credentials, payment information, and personal data cannot be intercepted in readable form by third parties during transmission.
• Encryption at Rest: Sensitive data fields — including identity document references and financial account identifiers — are encrypted at rest in jjbd's database infrastructure using industry-standard encryption algorithms.
• Access Controls: Access to player personal data within jjbd's internal systems is restricted to authorised personnel only, on a role-based, need-to-know basis. All internal data access is logged and subject to audit.
• Infrastructure Security: jjbd's platform infrastructure employs firewalls, intrusion detection systems, and regular vulnerability assessments to defend against external threats. Security patches are applied on a priority basis.
• Incident Response: jjbd maintains an incident response plan for data security events. In the event of a data breach that poses a risk to your rights and interests, jjbd will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

While jjbd takes all reasonable precautions to secure your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you believe your account has been accessed without your authorisation, please contact [email protected] immediately.

jjbd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention periods apply as a general guide:

At the end of the applicable retention period, jjbd will securely delete or anonymise personal data in accordance with our data destruction procedures. Anonymised data — from which it is not possible to identify any individual — may be retained indefinitely for statistical and analytical purposes.

As a player on the jjbd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include your full registered name and account email address for verification purposes.

• Right of Access: You have the right to request a copy of the personal data that jjbd holds about you. jjbd will provide this information in a structured, readable format within 30 days of receiving a verified request.
• Right to Rectification: You have the right to request the correction of inaccurate personal data that jjbd holds about you. Where you believe information in your account record is incorrect, you should notify jjbd at [email protected] with the corrected information and supporting evidence where applicable.
• Right to Erasure: You have the right to request the deletion of your personal data where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where processing is unlawful. jjbd may decline erasure requests where retention is required by law — for example, where financial transaction records must be retained for the statutory period.
• Right to Restriction of Processing: You have the right to request that jjbd restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you have the right to receive a copy of your personal data in a machine-readable format and to have that data transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on jjbd's legitimate interests. If you object, jjbd will cease processing unless jjbd can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal. To withdraw marketing consent, you may contact [email protected] or use the unsubscribe mechanism in any marketing communication.

jjbd's platform is strictly intended for adults aged 21 years and above. jjbd does not knowingly collect personal data from individuals under the age of 21. All account registration applications are subject to age verification, and any account found to have been registered by an individual under 21 will be immediately closed, with any balance returned to the payment method used for the initial deposit after completion of identity checks.

Parents and guardians who become aware that a minor in their care has registered or attempted to register a jjbd account should contact jjbd immediately at [email protected]. jjbd will investigate promptly and will take immediate action to close the account and delete any personal data collected, subject to any retention obligations imposed by applicable law.

jjbd encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Information about parental control tools is available from internet safety organisations.

jjbd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or updates to our platform and services. When we make material changes to this Policy, we will publish the updated version on this page with a revised effective date and, where the changes are significant, we will notify registered players via their registered email address at least 7 days before the changes take effect.

Your continued use of the jjbd platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should close your account before the changes take effect by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how jjbd is protecting your data. The effective date at the top of this page indicates when the Policy was last updated.

For all privacy-related enquiries, data rights requests, and concerns about how jjbd handles your personal data, please contact our support team using the details below. jjbd is committed to responding to all data-related communications promptly and professionally.

• Email: [email protected] — for all data rights requests, privacy concerns, and consent withdrawal requests.
• Subject Line: Please use "Data Rights Request", "Privacy Enquiry", or "Consent Withdrawal" as your email subject line so that your message is directed to the correct team without delay.
• Response Time: jjbd will acknowledge all privacy-related emails within 5 business days (Bangladesh Standard Time, UTC+6). A substantive response, or an explanation if more time is needed, will be provided within 30 calendar days.
• Verification Requirement: All data rights requests require identity verification before jjbd can act on the request. Please include your registered email address and account username in any data rights request.
• Support Hours: Our support team is available 24 hours a day, 7 days a week, and serves players across all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.